Events
Frequently Asked Questions
Frequently asked questions and answers about events. You can contact us for more questions.
In addition to the agricultural products we produce using natural farming methods on our farm, we also produce products such as jams, oils, and pickles made from these products using village methods and deliver them to you.
We also strive to provide seedlings, saplings, fertilisers, and natural farming equipment for those who want to grow their own products.
In addition to the articles you can find on our blog page, we provide consultancy for those targeting natural farming and offer natural farming experiences for those who do not have the opportunity to experience it on their own fields through events.
All our products are produced naturally without the use of chemical methods, and all necessary certificates for production and sales have been obtained. Since our production is transparent, you can always visit us if you want to feel reassured.
RETURN AND EXCHANGE POLICY
Dear Customer,
We work diligently to deliver the freshest and most natural products from nature to you. Our main goal is for your orders to reach you perfectly. However, in case you experience any dissatisfaction with the products you received, our specially determined return and exchange conditions according to the sensitivity of our product groups (live plants, fresh fruits, processed foods, etc.) are presented below for your information.
RETURN CONDITIONS BY PRODUCT GROUPS
1. Fresh and Perishable Fruits
Sensitivity: Fresh and perishable fruits, by their nature, can spoil quickly and have a short shelf life (products that are exceptions to the right of withdrawal under the Distance Contracts Regulation).
Return Condition: You have the right to return/exchange fresh fruits that are crushed, damaged, rotten, or spoiled at the time of delivery.
Process: You must provide a clear photo showing the condition of the products to our customer service channel on the same day (within the first 24 hours). Additionally, when receiving the delivery, you must document that the product was delivered to you damaged by the courier company by preparing a report with the courier's representative. After the notification, the return of the products or the dispatch of new products will be completed promptly. Returns cannot be accepted for late notifications that fall outside of quality control.
2. Canned and Jarred Products
Sensitivity: These are products packaged in vacuum-sealed, heat-treated, or durable glass jars/cans.
Return Condition: You can exercise your right of withdrawal within 14 days from the date of delivery. You also have the right to return/exchange crushed, damaged, canned, and jarred products at the time of delivery. In this case, you must document that the product was delivered to you damaged by the courier company by preparing a report with the courier's representative when receiving the delivery.
Conditions: It is mandatory that the protective vacuum lids of canned products to be returned are unopened, safety seals are intact, packaging is undamaged, and in a condition suitable for resale. You can request an immediate exchange with a damage report for jars that are broken or leaking during shipping.
3. Seeds
Sensitivity: They are genetic materials directly affected by moisture, light, and storage conditions.
Return Condition: Can be returned within 14 days from the date of delivery.
Conditions: The original sealed packaging of seed packets must not be opened, torn, or punctured. Returns or exchanges are not possible for seeds whose packaging has been opened, as their moisture balance may be disrupted and original purity cannot be guaranteed.
4. Seedlings and Saplings
Sensitivity: Seedlings and saplings, being living organisms, are extremely sensitive to drought, temperature changes, and shocks during the shipping process.
Return Condition: Returns or exchanges are made for seedlings/saplings that are broken, dried, or damaged beyond repair during shipping. You can request an immediate exchange with a damage report for seedlings and saplings that are broken or leaking during shipping.
Conditions: Due to the living nature of seedlings and saplings, they must be transferred to soil or watered without delay after being received. Therefore, damage notifications resulting from shipping must be submitted to us with visuals (photo or video) on the day of delivery. Plants that have dried due to incorrect watering or care after planting are not eligible for return.
GENERAL RETURN PROCEDURE
Creating a Return Request: You can send your request regarding the product you wish to return, along with your order number and (if available) product photos [Your Email Address] or [Your Phone/WhatsApp Number] to us.
Shipping: You can return the products to us free of charge using the Agreed Cargo Code provided for your approved return requests. Returns sent with non-agreed cargo services on a cash-on-delivery basis are not accepted.
Refund: After the returned products are checked by our expert team (when compliance with the above conditions is confirmed), the product amount will be refunded to your card or bank account within 5 business days. The reflection may take a few days depending on your bank.
Thank you for choosing us and for sharing our bond with nature.
[Nila's Farm]
[www.nilafarm.com]
RETURN AND EXCHANGE POLICY
Dear Customer,
We work diligently to deliver the freshest and most natural products from nature to you. Our main goal is for your orders to reach you perfectly. However, in case you experience any dissatisfaction with the products you received, our specially determined return and exchange conditions according to the sensitivity of our product groups (live plants, fresh fruits, processed foods, etc.) are presented below for your information.
RETURN CONDITIONS BY PRODUCT GROUPS
1. Fresh and Perishable Fruits
Sensitivity: Fresh and perishable fruits, by their nature, can spoil quickly and have a short shelf life (products that are exceptions to the right of withdrawal under the Distance Contracts Regulation).
Return Condition: You have the right to return/exchange fresh fruits that are crushed, damaged, rotten, or spoiled at the time of delivery.
Process: You must provide a clear photo showing the condition of the products to our customer service channel on the same day (within the first 24 hours). Additionally, when receiving the delivery, you must document that the product was delivered to you damaged by the courier company by preparing a report with the courier's representative. After the notification, the return of the products or the dispatch of new products will be completed promptly. Returns cannot be accepted for late notifications that fall outside of quality control.
2. Canned and Jarred Products
Sensitivity: These are products packaged in vacuum-sealed, heat-treated, or durable glass jars/cans.
Return Condition: You can exercise your right of withdrawal within 14 days from the date of delivery. You also have the right to return/exchange crushed, damaged, canned, and jarred products at the time of delivery. In this case, you must document that the product was delivered to you damaged by the courier company by preparing a report with the courier's representative when receiving the delivery.
Conditions: It is mandatory that the protective vacuum lids of canned products to be returned are unopened, safety seals are intact, packaging is undamaged, and in a condition suitable for resale. You can request an immediate exchange with a damage report for jars that are broken or leaking during shipping.
3. Seeds
Sensitivity: They are genetic materials directly affected by moisture, light, and storage conditions.
Return Condition: Can be returned within 14 days from the date of delivery.
Conditions: The original sealed packaging of seed packets must not be opened, torn, or punctured. Returns or exchanges are not possible for seeds whose packaging has been opened, as their moisture balance may be disrupted and original purity cannot be guaranteed.
4. Seedlings and Saplings
Sensitivity: Seedlings and saplings, being living organisms, are extremely sensitive to drought, temperature changes, and shocks during the shipping process.
Return Condition: Returns or exchanges are made for seedlings/saplings that are broken, dried, or damaged beyond repair during shipping. You can request an immediate exchange with a damage report for seedlings and saplings that are broken or leaking during shipping.
Conditions: Due to the living nature of seedlings and saplings, they must be transferred to soil or watered without delay after being received. Therefore, damage notifications resulting from shipping must be submitted to us with visuals (photo or video) on the day of delivery. Plants that have dried due to incorrect watering or care after planting are not eligible for return.
GENERAL RETURN PROCEDURE
Creating a Return Request: You can send your request regarding the product you wish to return, along with your order number and (if available) product photos [Your Email Address] or [Your Phone/WhatsApp Number] to us.
Shipping: You can return the products to us free of charge using the Agreed Cargo Code provided for your approved return requests. Returns sent with non-agreed cargo services on a cash-on-delivery basis are not accepted.
Refund: After the returned products are checked by our expert team (when compliance with the above conditions is confirmed), the product amount will be refunded to your card or bank account within 5 business days. The reflection may take a few days depending on your bank.
Thank you for choosing us and for sharing our bond with nature.
[Nila's Farm]
[www.nilafarm.com]